A team of trained professionals coordinates with dealers and authorized service centers to ensure that the tractors from TAFE are serviced and maintained to ensure long and trouble free service. To offer immediate technical support a toll free call center exists for customers in India. To meet emerging needs and improving features of the tractors, we also monitor tractors in the field and that's an edge under our Service Support System.
In order to ensure service at customer's door steps, a system of mobile service personnel to reach customers at their site is in place. Further, we ensure that all our dealers are staffed by personnel trained by us at our product training centre.
Empowering the customer
Customer support at TAFE relates to our most important core value, "Customer Satisfaction"
At TAFE Service our philosophy lies in "Empowering the customer" from whom the business starts and where it ends. Our whole team of service employees, dealers or service stations continuously strives to empower the customers in multiple ways so that they not only remain with us but also become the core driver for our products, policies & services.
Door step installation
Whether our "Door step installation" of practical demo within fortnight of purchase, the drivers training during our events or the customer education meets, we empower our customers with the right knowledge to get best out of their tractors. In an industry where the machine is used in the most remote corners of the country, our benchmark "Service @doorstep" bikes not only provide home delivery at customers convenience but also save lot of money & time for them.
We empower the customers to realize their extraordinary worth to our business, by constantly pampering them through our mega & mini service events like a " 5 in 1 " camps. We not only service the tractor but also do a family health check up to mentally & physically empower them.
Communication
Our customers are empowered to communicate with ease & influence the company by expressing their views, opinions or suggestions in CSI surveys, direct customer visits, survey through call centers, 24 hour toll free assistance & contacts numbers displayed at our service stations and on tractors.
Our service network with over 800 dealer workshops, over 800 service bikes & 400 "Apna Sewa Kendras" in remote clusters, empower the customers to avail all their tractor service requirements at their desired place.
TAFE service firmly believes that not only the availability but also the speed of response during crisis, really empowers the customers. So we strive to reach critical parts, engines & technical assistance in remotest locations in no time . TAFE service is proud to be more closely associated with the customers more than any other company in the industry .Our aim is to maintain our leadership standards in customer service.
